A communication transmitted from Louis A. DePasquale, City Manager, relative to the biennial City of Cambridge Resident Telephone Survey for 2020

City of Cambridge 2020 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2551 1 EXCELLENT/GOOD RESPONSES 10 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2020 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 64 +2 2. City Gov./Overall Performance Online 66 66 63 72 68 68 73 75 67 70 62 60 51 51 88 +2 3. Overall Quality of Life Online 90 86 87 91 82 93 89 94 92 91 86 89 85 86 86 +1 4. Overall Quality of Your Neighborhood Online 87 86 88 88 91 88 88 89 85 83 84 85 80 85 71 +4 5. Place to Raise a Child Online 75 58 71 62 79 64 82 81 76 64 67 65 61 63 90 +2 6. As a Place to Live Online 92 88 91 92 86 93 92 96 90 92 86 89 86 89 53 +1 7. As a Place to Retire Online 54 45 48 43 54 43 61 67 60 58 50 45 45 46 79 +10 8. As a Safe Place to Live Online 89 85 86 86 78 87 86 83 77 72 73 79 76 83 68 +3 9. Sense of Community Online 71 55 69 63 67 63 78 71 70 62 64 70 62 62 83 -6 10. Welcoming to all races/cultures Online 77 71 78 77 84 88 88 89 89 82 83 83 79 77

City of Cambridge 2020 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2551 2 EXCELLENT/GOOD RESPONSES 10 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2020 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 82 +7 11. Overall Appearance Online 89 74 87 79 82 80 83 86 80 80 73 83 75 77 67 +3 17. Environmental planning/policy Online 70 51 71 57 73 54 70 77 73 72 60 61 50 61 61 +15 12. Overall Planning for the Community Online 76 46 60 46 54 41 69 - - - - - - - 65 +11 13. Open Space/Recreation Online 76 72 82 74 60 72 70 68 74 71 63 60 54 52 55 +9 14. Job Opportunities Online 64 50 66 59 59 58 61 61 47 54 51 45 40 63 20 -9 15. Access to Affordable Housing Online 11 13 19 8 19 7 28 32 26 24 15 15 14 9 64 -5 16. Economic Development Online 59 52 68 82 65 62 78 76 65 59 51 60 53 66 52 -11 18. Balance of construction/neighborhoods Online 41 32 43 34 49 34 57 62 59 60 46 52 47 44

City of Cambridge 2020 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2551 3 EXCELLENT/GOOD RESPONSES 10 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2020 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 74 -7 19. Ability/positive impact on community Online 67 54 76 63 66 62 80 - - - - - - - 72 +2 20. Ability to get around/ bicycle Online 74 54 73 50 70 49 - - - - - - - - 87 +6 21. Ability to get around/ foot Online 93 89 89 89 84 92 - - - - - - - - 75 +2 22. Ability to get around/ public transit Online 77 69 72 68 78 74 - - - - - - - - 48 +6 23. Ability to get around town by car Online 53 47 50 35 45 37 - - - - - - - - 26 +1 24. Ability to park Online 27 30 28 24 23 25 - - - - - - - - 57 +7 25. Ability to Participate in Government Online 64 52 59 60 61 53 6 66 58 62 56 59 42 51 76 -13 32. Police Department Services Online 63 52 81 61 78 68 77 71 76 79 76 78 75 73

City of Cambridge 2020 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2551 4 EXCELLENT/GOOD RESPONSES 10 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2020 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 83 -4 33. Fire Department Services Online 79 60 88 61 89 63 93 82 77 88 82 78 80 77 83 +2 34. Library Services Online 85 82 90 83 91 81 95 88 85 77 76 77 74 75 83 +5 36. City Parks & Maintenance Online 88 82 88 83 79 82 86 87 85 84 82 82 80 78 64 +16 37. Street Maintenance & Cleanliness Online 80 62 71 65 63 64 64 72 68 63 55 57 61 63 63 22 -11 +13 35. Animal Control Don’t Know Online Don’t Know 52 35 40 45 70 18 39 49 59 20 42 46 79 11 68 18 55 29 63 23 59 23 61 26 54 30 59 25 43 47 -5 -6 38. Senior Services Don’t Know Online Don’t Know 38 53 21 71 45 42 18 76 53 28 19 75 62 28 48 42 45 49 39 55 36 54 33 58 35 55 35 55

City of Cambridge 2020 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2551 5 EXCELLENT/GOOD RESPONSES 10 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2020 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 56 +2 39. Sidewalk Maintenance Online 58 46 63 48 55 49 57 66 64 54 51 50 50 53 60 +3 40. Schools and Education Online 63 44 78 47 80 49 74 77 57 44 45 47 48 48 79 +3 51. Water/Sewer Services Online 82 66 87 71 86 70 88 88 74 74 77 73 71 76 75 +8 42. Public Information Online 83 77 76 74 79 69 83 77 78 75 77 72 67 68

City of Cambridge 2020 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2551 6 FREQUENCY OF USE/SATISFACTION LEVEL/AGREEMENT 10 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2020 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 36 47 +4 26. Ridden a Bike in the City 13+ Never Online Never 40 37 39 37 36 47 45 33 - - - - - - - - - 33 29 0 0 27. Used Public Libraries 13+ Never Online Never 33 29 40 19 36 26 43 16 42 21 38 20 39 26 45 22 28 25 31 36 26 31 32 28 27 36 27 34 55 8 +13 -5 28. Visited Neighborhood Park 13+ Never Online Never 68 3 72 3 57 6 64 2 69 3 63 2 59 6 61 7 53 7 53 7 50 9 54 10 46 10 51 11 2 77 +2 -20 29. Attended City Council Meeting or watched TV/online 13+ Never Online Never 4 57 3 55 5 64 4 59 6 80 2 64 0 80 1 79 1 76 1 77 1 78 1 77 1 77 1 83

City of Cambridge 2020 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2551 7 FREQUENCY OF USE/SATISFACTION LEVEL/AGREEMENT 10 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2020 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 16 33 +11 -23 30. Visited Cambridge Website 13+ Never Online Never 27 10 44 2 15 27 32 4 26 18 25 6 20 22 20 23 17 28 22 24 22 27 12 40 6 51 3 67 48 9 +12 -2 43. Overall Experience with City Gov’t Satisfied (4 and 5 rating) Dissatisfied (1 and 2 rating) Online Satisfied (4 and 5 rating) Dissatisfied (1 and 2 rating) 60 7 55 5 58 9 53 11 56 8 50 10 55 9 52 9 49 8 47 9 46 9 35 11 37 8

City of Cambridge 2020 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2551 8 FREQUENCY OF USE/SATISFACTION LEVEL/AGREEMENT 10 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2020 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 45 40 -13 +9 56. I wanted to conduct business with the City of Cambridge during regular business hours, but could not because offices were closed to the public or I did not have an appointment? Agree Disagree (Don’t know) Online Agree Disagree (Don’t know) 32 49 19 21 43 35 43 46 11 53 34 13 50 47 3 47 39 14 45 35 20 41 44 15 42 45 12 40 43 17 42 36 22 50 31 19

City of Cambridge 2020 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2551 9 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Excellent Good Fair Poor Don’t Know City's Overall Handling of COVID-19 Pandemic Phone Online 81% Rate City’s Handling of COVID-19 as Excellent/Good.

City of Cambridge 2020 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2551 10 Notes: Public Health Services responses not available for online survey; A number of services above, like Senior Citizen Services (52% for Phone), received a high percentage of “Don’t Know” responses. Please see full report. 0 10 20 30 40 50 60 70 80 90 Trash Collection/Recycling Senior Citizen Services Educational Services Public Safety Services Online/Virtual Services Public Health Services COVID-19 Testing Services Pubic Information Services City Performance on Key Services During COVID-19 Percentage Rating Excellent/Good Online Phone

City of Cambridge 2020 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2551 11 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% A Lot Some Hardly any Notal all Don't Know How Closely Respondents Follow Public Health Updates and Reccomendations Phone Online

City of Cambridge 2020 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2551 12 0% 10% 20% 30% 40% 50% 60% Federal Government State Governement City Governement City and State Equally Distrust all Equally Don’t Know The One Source Respondents Trust the Most for Public Health Information on COVID-19 Online Phone