Policy Order O-1

That the City Manager is requested to consult with the appropriate personnel in the Community Development Department, the Water Department, and the Consumers' Council, as well as with representatives of Just A Start, Inc., Butler Property Management, and Apex Billing Solutions, to determine why Just A Start has contracted with Apex Billing Solutions to serve as its water-billing vendor, to ensure that Cambridge customers of Apex Billing Solutions have a reasonable means of investigating, understanding, and resolving their disputed bills, and to determine whether residents who would prefer to be directly billed by the City of Cambridge for their water usage might have the opportunity to arrange for this