Archive ▸ 2010 ▸ 2010-12-20

Policy Order O-2

City Council, December 20, 2010

Councillor Cheung, Vice Mayor Davis, Councillor Decker, Councillor Kelley, Mayor Maher, Councillor Reeves, Councillor Seidel, Councillor Simmons, Councillor Toomey

WHEREAS: Non-emergency constituent phone service (also known as "311") is a growing nationwide trend among municipalities looking to provide more efficient services and improve communications with their citizens; and

WHEREAS: According to a recent UMass Boston survey, 43% of local governments reported a significant decrease in non-emergency 911 calls following implementation of a centralized customer service system; and

WHEREAS: In Massachusetts, 311 is gaining popularity. Somerville, Springfield, Boston, Worcester and Dukes County are just a few of the regions who have already implemented a 311 system and numerous other cities and towns are considering it; and

WHEREAS: Cambridge currently has in place a state of the art 911 system that we can use to develop the 311 program; now therefore be it

ORDERED: That the City Manager be and hereby is requested to confer with the appropriate department heads and report back to the City Council with a report on the feasibility of implementing the 311 system in Cambridge.

← O-1 · meeting of December 20, 2010 · O-3 →

Recovered record. The city's clerk database (2002–2015) went offline; this page was rebuilt from the Internet Archive's capture of the original page (2014-01-20). Dates and codes are read from the document itself, never from the database's ids.