A communication transmitted from Yi-An Huang, City Manager, relative to the 2024 Goals and Metrics for the Annual City Manager Performance Review

Page 1 of 4 City Manager Performance Review Process • By May 15, the City Council and City Manager will approve annual goals, the performance evaluation process and timeline, and a template for performance assessment with defined evaluation metrics. The Mayor will designate a City Manager Performance Evaluation Committee with a chair to coordinate the process. • By August 30, the Chair will meet with the City Manager to review goals as an opportunity for a mid-year check-in. • By November 15, the following will be provided to the Chair and the full City Council: o The City Manager’s self-review o The results of an annual city staff climate survey o The results of an annual resident survey o Feedback from the City Manager’s direct reports and senior leadership team; this will include the Deputy City Manager, Assistant City Managers, City Solicitor, Chief of Equity and Inclusion, Chief People Officer, Chief of Staff, Chief Public Health Officer, Police Commissioner, Fire Chief, etc. • By November 30, the Chair will gather feedback from the City Council using the evaluation template on the City Manager’s performance based on the agreed upon performance categories and goals. • The Chair will write a consolidated review using the evaluation template that synthesizes the themes and key points across the City Council’s individual reviews • By December 20, the City Manager Performance Review will be delivered to the City Manager in a Special Meeting of the City Council. The written review will be provided to the City Manager at least 48 hours in advance of the open session. • There will be an opportunity for the City Manager to respond both verbally during open session and in writing afterwards if desired.

Page 2 of 4 City Manager Overall Performance Assessment The City Council will provide an overall rating and high-level summary that synthesizes feedback on performance. Overall Rating Rationale 4=Exceeds Expectations, 3=Met Expectations, 2=Partially Met Expectations, 1=Did Not Meet Expectations Areas of Strength and Accomplishment Areas for Growth and Development

Page 3 of 4 City Manager Performance Categories Ratings: 4=Exceeds Expectations, 3=Met Expectations, 2=Partially Met Expectations, 1=Did Not Meet Expectations Area Rating Rationale Leadership: Effectively carry out the vision and direction set by the City Council including through development of goals and strategies as well as work closely with the Council to lead the City through significant events and crises City Council Relationship: Establish a collaborative and transparent working relationship with the City Council Management: Develop a strong City organization that has the people, processes, and systems to deliver on day-to-day operations and existing and new initiatives Community Engagement: Proactively communicate with the community, and create a range of opportunities for all stakeholders and residents to provide input and feedback, particularly communities whose voices are not typically heard by City Hall Culture: Define and establish a healthy culture across the City that fosters collaboration, trust, empathy, and effective and efficient decision making ADEI: Advance anti-racism, diversity, equity, and inclusion efforts across the City, including strategy, organizational culture, HR, policy development, and service delivery City Operations: Oversee effective delivery of resident services including day-to-day operations, maintaining city infrastructure, and major capital projects Fiscal Management: Provide effective financial management and oversight of the budget, ensuring fiscal stability while allocating resources to meet community needs

Page 4 of 4 City Manager 2024 Goals The City Manager will report results against each goal as part of the self-assessment submitted by November 15. Measures Area Description / measurement Leadership Prioritize key initiatives against Council goals and provide regular updates Engage on regional priorities and advocate on behalf of the City to the state administration and legislature City Council Relationship Collaborate with Mayor and Council to facilitate Council goal setting Establish an improved process and system for coordinating awaiting reports with the City Council Management Hire Chief Climate Officer and establish sustainability office to continue critical climate work included in the Net Zero Action and Resilient Cambridge plans Develop HR roadmap that will guide a multi-year plan for implementing improved systems and processes that will serve, develop, and empower city staff Complete annual performance reviews for the senior management team and expand training and performance review process to a broader group of non-union staff Community Engagement Hire Director of Community Engagement and update community engagement approach with greater consistency across departments and sharing of best practices Resident survey performance of >60% Excellent/Good on 2024 survey for overall performance of City government Culture Implement annual employee engagement and satisfaction survey Establish monthly Leadership Together meetings to improve communication, feedback, and connection across the city organization ADEI Establish the American Freedman Commission as a new city department in line with the 2023 ordinance Establish Antiracism, Equity, and Inclusion (AEI) Advisory Council to provide input and collaboration on the City’s AEI strategy and promote inclusive practices and leadership across departments City Operations Achieve compliance with established service level agreements (SLAs) for operating department requests in SeeClickFix at an 80% level or above in the top 30 request categories Fiscal Management Implement greater City Council engagement in the budget development process, including Finance Committee meetings prior to formal submission of the budget regarding: 1) operating budget, 2) capital budget, 3) police budget, and 4) ARPA program Maintain strong fiscal position and AAA bond rating Finalize ARPA contracts and amendments with all funding obligated