CMA 2017 #30 · Agenda item attachment · Jan 30 2017

City of Cambridge 2016 Citizen Telephone Survey 1 EXCELLENT/GOOD RESPONSES 8 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2016 2014 2012 2010 2008 2006 2004 2002 2000 64 +4 4. City Gov./Overall Performance Online 68 68 73 75 67 70 62 60 51 51 89 -7 5. Overall Quality of Life Online 82 93 89 94 92 91 86 89 85 86 85 +6 6. Overall Quality of Your Neighborhood Online 91 88 88 89 85 83 84 85 80 85 70 +9 7. Place to Raise a Child Online 79 64 82 81 76 64 67 65 61 63 90 -4 8. As a Place to Live Online 86 93 92 96 90 92 86 89 86 89 54 - 9. As a Place to Retire Online 54 43 61 67 60 58 50 45 45 46 79 -1 10. As a Safe Place to Live Online 78 87 86 83 77 72 73 79 76 83 67 - 11. Sense of Community Online 67 63 78 71 70 62 64 70 62 62 84 - 12. Welcoming to all races/cultures (reworded) 84 88 89 89 82 83 83 79 77

City of Cambridge 2016 Citizen Telephone Survey 2 8 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2016 2014 2012 2010 2008 2006 2004 2002 2000 Online 88 80 +2 13. Overall Appearance Online 82 80 83 86 80 80 73 83 75 77 Quality of Schools K-1 Don’t Know Question no longer asked 67 13 65 21 49 31 36 26 39 24 36 28 38 37 40 38 90 -8 14. Opportunities/ Cultural Events Online 82 88 91 89 93 92 87 90 86 88 79 -16 15. Shopping Opportunities Online 63 74 76 80 79 84 79 77 76 80 66 +7 16. Environmental planning/policy (formerly air quality question) Online 73 54 70 77 73 72 60 61 50 61 69 -15 17. Overall Planning for the Community Online 54 41 69 - - - - - - - 64 -4 18. Open Space/Recreation Online 60 72 70 68 74 71 63 60 54 52 53 +6 19. Job Opportunities Online 59 58 61 61 47 54 51 45 40 63

City of Cambridge 2016 Citizen Telephone Survey 3 8 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2016 2014 2012 2010 2008 2006 2004 2002 2000 20 -1 20. Access to Affordable Housing Online 19 7 28 32 26 24 15 15 14 9 64 +1 21. Economic Development Online 65 62 78 76 65 59 51 60 53 66 Cable Television Don’t Know No longer asked 44 20 49 26 47 21 45 25 40 25 45 26 45 25 53 -4 22. Balance of construction/neighborhoods Online 49 34 57 62 59 60 46 52 47 44 80 -14 23. Ability/positive impact on community Online 66 62 80 - - - - - - - -- -- Ability to Get Around Town no longer asked 80 87 86 83 74 78 78 74 24. Ability to get around/ bicycle Online 70 49 - - - - - - - - 25. Ability to get around/ foot Online 84 92 - - - - - - - - 26. Ability to get around/ public transit 78 - - - - - - - -

City of Cambridge 2016 Citizen Telephone Survey 4 8 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2016 2014 2012 2010 2008 2006 2004 2002 2000 Online 74 27. Ability to get around/ car Online 45 37 - - - - - - - - 28. Ability to park Online 23 25 - - - - - - - - 57 +4 29. Ability to Participate in Government Online 61 53 60 66 58 62 56 59 42 51 32 30 +10 -9 30. Used Public Libraries 13+ Never Online 42 21 38 20 39 26 45 22 28 25 31 36 26 31 32 28 27 36 27 34 33 32 +4 +1 31. Used Recreation Facilities 13+ Never Online 37 33 28 27 33 29 41 30 31 34 39 27 36 29 28 33 29 37 28 37 13 72 +19 -15 32. Participated in After-School Progs 13+ Never Online 32 57 13 71 19 70 13 75 12 66 12 72 15 74 13 73 10 74 13 75

City of Cambridge 2016 Citizen Telephone Survey 5 8 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2016 2014 2012 2010 2008 2006 2004 2002 2000 53 8 +16 -5 33. Visited Neighborhood Park 13+ Never Online 69 3 63 2 59 6 61 7 53 7 53 7 50 9 54 10 46 10 51 11 Rode a Bus Within City 13+ Never no longer asked 58 17 55 14 43 25 44 23 39 21 37 25 41 24 44 23 1 +5 34. Attended City Council Meeting or watched TV/online (reworded) 13+ Never Online 6 80 2 64 0 80 1 79 1 76 1 77 1 78 1 77 1 77 1 83 Watched City Council Mtg on TV Never No longer asked 4 81 4 63 5 68 7 62 6 59 3 64 6 62 5 70 Used the Internet 13+ Never No longer asked 91 4 85 9 90 7 82 11 84 9 78 17 83 6 15 35 +11 -17 35. Visited Cambridge Website 13+ Never Online 26 18 25 6 20 22 20 23 17 28 22 24 22 27 12 40 6 51 3 67 6 +2 36. Called City Dept for Service 13+ 8 8 5 3 7 7 8 6 5

City of Cambridge 2016 Citizen Telephone Survey 6 8 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2016 2014 2012 2010 2008 2006 2004 2002 2000 36 -10 Never Online 26 3 33 41 40 43 30 28 32 37 39 76 +2 39. Police Department Services Online 78 68 77 71 76 79 76 78 75 73 82 +7 40. Fire Department Services Online 89 63 93 82 77 88 82 78 80 77 85 +8 41. Garbage Collection Online 93 87 86 79 86 86 80 85 86 88 86 +4 42. Recycling Online 90 88 88 90 86 86 85 86 80 88 81 +10 43. Library Services Online 91 81 95 88 85 77 76 77 74 75 69 +5 44. Recreational Programs and Facilities Online 74 59 77 75 68 70 68 64 62 64 83 -4 45. City Parks & Maintenance Online 79 82 86 87 85 84 82 82 80 78 63 - 46. Street Maintenance & Cleanliness Online 63 64 64 72 68 63 55 57 61 63

City of Cambridge 2016 Citizen Telephone Survey 7 8 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2016 2014 2012 2010 2008 2006 2004 2002 2000 63 +4 47. Snow Plowing (was “removal”) Online 67 64 67 75 62 60 50 64 66 56 Ease of Private Car Travel in the City No longer asked 46 45 47 47 40 40 32 33 Ease of Public Transportation in City No longer asked 84 88 87 82 78 82 82 83 62 23 -3 -3 48. Animal Control Don’t Know Online 59 20 42 46 79 11 68 18 55 29 63 23 59 23 61 26 54 30 59 25 Parking & Traffic Regulation No longer asked 46 43 45 49 44 38 33 31 42 50 +11 -22 49. Senior Services Don’t Know Online 53 28 19 75 62 28 48 42 45 49 39 55 36 54 33 58 35 55 35 55 46 24 +3 -22 50. Planning and Zoning Don’t Know Online 49 9 30 29 52 16 57 13 57 23 46 24 37 31 41 27 36 31 40 23

City of Cambridge 2016 Citizen Telephone Survey 8 8 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2016 2014 2012 2010 2008 2006 2004 2002 2000 56 -1 51. Sidewalk Maintenance Online 55 49 57 66 64 54 51 50 50 53 50 39 +16 -25 52. Children &Youth Services Don’t Know Online 66 14 37 55 68 21 65 28 50 41 47 41 47 42 44 44 36 52 43 44 75 -1 53. Health & Hospitals Online 74 63 88 80 68 77 72 71 75 68 55 +25 54. Schools and Education Online 80 49 74 77 57 44 45 47 48 48 78 +8 55. Water/Sewer Services Online 86 70 88 88 74 74 77 73 71 76 75 +4 56. Public Information Online 79 69 83 77 78 75 77 72 67 68 46 9 +7 +2 58. Overall Experience with City Gov’t Satisfied (4 and 5 rating) Dissatisfied (1 and 2 rating) Online 53 11 56 8 50 10 55 9 52 9 49 8 47 9 46 9 35 11 37 8