A communication transmitted from Louis A. DePasquale, City Manager, relative to the bi-annual City of Cambridge Resident Telephone Survey for 2018

City of Cambridge 2018 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2587 1 EXCELLENT/GOOD RESPONSES 9 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 64 -1 2. City Gov./Overall Performance Online 63 72 68 68 73 75 67 70 62 60 51 51 88 -1 3. Overall Quality of Life Online 87 91 82 93 89 94 92 91 86 89 85 86 86 +2 4. Overall Quality of Your Neighborhood Online 88 88 91 88 88 89 85 83 84 85 80 85 71 +4 5. Place to Raise a Child Online 75 62 79 64 82 81 76 64 67 65 61 63 90 +1 6. As a Place to Live Online 91 92 86 93 92 96 90 92 86 89 86 89 54 -6 7. As a Place to Retire Online 48 43 54 43 61 67 60 58 50 45 45 46 79 +7 8. As a Safe Place to Live Online 86 86 78 87 86 83 77 72 73 79 76 83 67 +2 9. Sense of Community Online 69 63 67 63 78 71 70 62 64 70 62 62 84 -6 10. Welcoming to all races/cultures Online 78 77 84 88 88 89 89 82 83 83 79 77

City of Cambridge 2018 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2587 2 9 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 80 +7 11. Overall Appearance Online 87 79 82 80 83 86 80 80 73 83 75 77 89 0 12. Opportunities to attend cultural events Online 89 87 82 88 91 89 93 92 87 90 86 88 77 -4 13. Shopping Opportunities Online 73 73 63 74 76 80 79 84 79 77 76 80 66 +5 14. Environmental planning/policy Online 71 57 73 54 70 77 73 72 60 61 50 61 62 -2 15. Overall Planning for the Community Online 60 46 54 41 69 - - - - - - - 64 +18 16. Open Space/Recreation Online 82 74 60 72 70 68 74 71 63 60 54 52 53 +13 17. Job Opportunities Online 66 59 59 58 61 61 47 54 51 45 40 63 20 -1 18. Access to Affordable Housing Online 19 8 19 7 28 32 26 24 15 15 14 9 64 +4 19. Economic Development Online 68 62 65 62 78 76 65 59 51 60 53 66

City of Cambridge 2018 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2587 3 9 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 53 -10 20. Balance of construction/neighborhoods Online 43 34 49 34 57 62 59 60 46 52 47 44 73 +3 21. Ability/positive impact on community Online 76 63 66 62 80 - - - - - - - 70 +3 22. Ability to get around/ bicycle Online 73 50 70 49 - - - - - - - - 84 +5 23. Ability to get around/ foot Online 89 89 84 92 - - - - - - - - 78 -6 24. Ability to get around/ public transit Online 72 68 78 74 - - - - - - - - 45 +5 25. Ability to get around town by car Online 50 35 45 37 - - - - - - - - 23 +5 26. Ability to park Online 28 24 23 25 - - - - - - - - 57 +2 27. Ability to Participate in Government Online 59 60 61 53 60 66 58 62 56 59 42 51 76 +5 36. Police Department Services Online 81 61 78 68 77 71 76 79 76 78 75 73

City of Cambridge 2018 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2587 4 9 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 83 +5 37. Fire Department Services Online 88 61 89 63 93 82 77 88 82 78 80 77 85 +6 38. Garbage Collection Online 91 88 93 87 86 79 86 86 80 85 86 88 87 +3 39. Recycling Online 90 89 90 88 88 90 86 86 85 86 80 88 82 +8 40. Library Services Online 90 83 91 81 95 88 85 77 76 77 74 75 69 +11 41. Recreational Programs and Facilities Online 80 56 74 59 77 75 68 70 68 64 62 64 83 +5 42. City Parks & Maintenance Online 88 83 79 82 86 87 85 84 82 82 80 78 63 +8 43. Street Maintenance & Cleanliness Online 71 65 63 64 64 72 68 63 55 57 61 63 63 +7 44. Snow Plowing Online 70 67 67 64 67 75 62 60 50 64 66 56 62 +8 45. Animal Control Online 70 39 59 42 79 68 55 63 59 61 54 59

City of Cambridge 2018 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2587 5 9 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 43 +2 46. Senior Services Online 45 18 53 19 62 48 45 39 36 33 35 35 - - Planning and Zoning Online No longer asked 49 30 52 57 57 46 37 41 36 40 56 +7 47. Sidewalk Maintenance Online 63 48 55 49 57 66 64 54 51 50 50 53 52 +12 48. Children &Youth Services Online 64 34 66 37 68 65 50 47 47 44 36 43 - - Health & Hospitals Online No longer asked 74 63 88 80 68 77 72 71 75 68 58 +20 49. Schools and Education Online 78 47 80 49 74 77 57 44 45 47 48 48 79 +8 50. Water/Sewer Services Online 87 71 86 70 88 88 74 74 77 73 71 76 75 +1 51. Public Information Online 76 74 79 69 83 77 78 75 77 72 67 68

City of Cambridge 2018 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2587 6 AMOUNTS OF ACTIVITY IN LAST 12 MONTHS 9 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 New Question - 28. Ridden a Bike in the City 13+ Never Online Never 36 47 45 33 - - - - - - - - - 33 29 +3 -3 29. Used Public Libraries 13+ Never Online Never 36 26 43 16 42 21 38 20 39 26 45 22 28 25 31 36 26 31 32 28 27 36 27 34 34 32 -11 +4 30. Used Recreation Facilities 13+ Never Online Never 23 36 28 30 37 33 28 27 33 29 41 30 31 34 39 27 36 29 28 33 29 37 28 37 15 71 0 +3 31. Participated in After-School 13+ Never Online Never 15 74 15 71 32 57 13 71 19 70 13 75 12 66 12 72 15 74 13 73 10 74 13 75

City of Cambridge 2018 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2587 7 9 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 55 8 +2 -2 32. Visited Neighborhood Park 13+ Never Online Never 57 6 64 2 69 3 63 2 59 6 61 7 53 7 53 7 50 9 54 10 46 10 51 11 1 79 +4 -15 33. Attended City Council Meeting or watched TV/online 13+ Never Online Never 5 64 4 59 6 80 2 64 0 80 1 79 1 76 1 77 1 78 1 77 1 77 1 83 16 33 -1 -6 34. Visited Cambridge Website 13+ Never Online Never 15 27 32 4 26 18 25 6 20 22 20 23 17 28 22 24 22 27 12 40 6 51 3 67 - - - Called City Dept for Service 13+ Never Online Never No longer asked 8 26 3 33 8 41 5 40 3 43 7 30 7 28 8 32 6 37 5 39

City of Cambridge 2018 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2587 8 SATISFIED/DISSATISFIED RESPONSES and AGREEMENT/DISAGREEMENT RESPONSES 9 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 47 9 +8 -4 53 Overall Experience with City Gov’t Satisfied (4 and 5 rating) Dissatisfied (1 and 2 rating) Online Satisfied (4 and 5 rating) Dissatisfied (1 and 2 rating) 55 5 58 9 53 11 56 8 50 10 55 9 52 9 49 8 47 9 46 9 35 11 37 8 New Question - 54. City Improved Bicycle Safety Total Agreement/Agreement Total Disagreement/Disagreement Online Total Agreement/Agreement Total Disagreement/Disagreement 68 9 61 12 - - - - - - - - -

City of Cambridge 2018 Resident Telephone and Online Survey Phone Survey n=400 | Online Survey n=2587 9 9 previous survey averages (phone only) Variance (+/-) Survey question #/ Topic 2018 2016 2014 2012 2010 2008 2006 2004 2002 2000 New Question - 55. City Improved Pedestrian Safety Total Agreement/Agreement Total Disagreement/Disagreement Online Total Agreement/Agreement Total Disagreement/Disagreement 61 10 43 19 - - - - - - - - - New Question - 56. Want More Protected Bike Lanes Total Agreement/Agreement Total Disagreement/Disagreement Online Total Agreement/Agreement Total Disagreement/Disagreement 60 26 64 26 - - - - - - - - -