COF 2020 #55 : A communication was received from City Manager, Louis A. DePasquale, transmitting a memorandum regarding Pursuant to Chapter 2.128 (“the Surveillance Technology Ordinance”), Section 2.128.030 of the Cambridge Municipal Code, I hereby submit to the City Council for approval the attached revised STIR showing proposed updates to the Rapid SOS technology currently used by the Emergency Communications Department (“ECD”).

SURVEILLANCE TECHNOLOGY IMPACT REPORT (Revising STIR Approved on February 24, 2020) Department: Emergency Communications Division or Unit (if applicable): Emergency Communications Center Submitted by: Christina Giacobbe Date: Surveillance Technology: RapidSOS Emergency Data Integration System – Enhancement (RapidSOS Ready) 1. Describe how the proposed Surveillance Technology will work, including how it will collect Surveillance Data. • RapidSOS Emergency Data Integration System (RapidSOS) is a web platform that provides life-saving data directly to 911 and first responders in an emergency, providing faster, more effective responses. Callers who contact 911 do so voluntarily seeking emergency services. RapidSOS integrates data from: personal devices such as smartphones and smartwatches, motor vehicles’ GPS and crash-detection systems, and home security systems, to provide real-time emergency data that supplements information provided during an individual 911 call. • RapidSOS is deployed by the Commonwealth of Massachusetts’ State 911 Department, which manages and oversees the Next Generation 911 system. This state system delivers 911 calls to the appropriate jurisdiction and RapidSOS technology functions as a clearinghouse to present the call to the Public Safety Answering Point (PSAP), or call center, for emergency response. ECC serves as a PSAP and is therefore required to access RapidSOS through the State 911 system. • In Cambridge, when callers contact 911 their call is directed to Emergency Communications on the state’s Next Generation 911 platform and RapidSOS provides secondary, data-based location information to ECC through the RapidSOS clearinghouse The data that is collected at the time of the call is the caller location and phone number. All 911 calls and caller information are required to be recorded. These records are kept according to record retention policies through the administrative portal of the Next General 911 System.

• The State 911 Department is required by law to review and assess all technological and operational capability of wireless 911 calls being routed and handled directly by the PSAP in which the caller is located. The State 911 Department is responsible for ensuring such capability exists and they establish the standards, by which our PSAP receives wireless calls. • RapidSOS has enhanced their platform to include the capacity to present emergency profiles of 911 callers. Through collaboration with the American Heart Association (AHA), American Red Cross and Direct Relief, RapidSOS has developed emergency response data platform, RapidSOS Ready that securely links life-saving data from connected devices or profiles to 911 and first responders duirng an emergency . through RapidSOS Data Integration System. • Residents can now create an Emergency Health Profile, providing first responders with the critical information they need to care for individuals in the field during a medical emergency. o Signing up is voluntary and free of charge. o During an emergency call, the emergency profile will be presented through the RapidSOS platform to Call Takers which will provide life saving informaiton to first responders. •o Information is protected by the Emergency Health Profile Associaition and will only be sent to the jurisdication handling the 911 call duirng an emergency through the registered phone number provided via the existing RapidSOS platform. 2. What is the purpose of the Surveillance Technology? • The purpose of this technology is to provide ECC Call Takers and Dispatchers with an accurate phone number and location information of wireless callers who contact 911 in our jurisdiction. This is necessary to provide aid to the caller, dispatch emergency personnel and provide emergency services. This information also allows Call Takers and Dispatchers to contact the caller if the call gets disconnected or for additional follow up. • This technology supports our ability to maintain the safety and security of City employees, students, and residents when experiencing an emergency situation. In addition, this technology allows us to communicate life saving information to first reponsders.

3. Where will the Surveillance Technology be deployed? When? • The RapidSOS technology is deployed by the State 911 Department to all PSAPs in the Commonwealth as part of the Next Generation 911 System. The RapidSOS technology is housed on the State 911 system located in Middleboro and a local server for our PSAP is located at 125 Sixth Street. • This technology was implemented in 2018. • This enhancement to the RapidSOS platform will provide first responders with additional lifesaving information for those who create an Emergency Profile. 4. What privacy impact will the Surveillance Technology have? • The privacy impact of this technology is consistent with federal, state and local government policies for the purposes of law enforcement and public safety efforts. Records of 911 calls received through traditional call processing have previously included location and phone information provided by cellular carriers, and RapidSOS provides the same information. However, with the rapid advancement of location- based technology, our reliance on cellular carriers’ location information has decreased. The RapidSOS technology provides more accurate location information. The Next Generation 911 System administered by the State provides also provides subscriber information, i.e., the name of the person to whom the phone is registered, as well as the phone address and number. Currently, all callers that contact 911 are informed that the call is being recorded as required by law. • The State 911 Department provides role-based access to the data to ensure protection of caller information. In ECC/our PSAP, Call Takers and Dispatchers have access to caller information during the call and for thirty minutes after the call has been disconnected. Authorized users will have access for performing their duties in accordance with their role during call processing, quality assurance and investigative matters. • Because this technology provides an opportunity for citizens and business to access emergency services, there may be a greater impact on privacy of the individuals or businesses who voluntarily provide information to law enforcement officials during emergencies. The Emergency Communications Department will address these

privacy impacts by limiting access to the information to assigned investigators and/or authorized users, similarly to current department policy. • All access to the RapidSOS administrative portal is limited to managers of the ECD and is password protected. • The State 911 Department reviews and assesses new communications technologies that may serve as Next Generation 911 technology platforms, consistent with FCC decisions and federal law. RapidSOS technology has been thoroughly vetted by the State to provide life-saving information during emergencies. • RapidSOS enhanced platform will provide lifesaving information through the Emergency Profile. It is voluntary and participants can provide as much information as they are comfortable with. However, callers who contact 911 will have their privacy impacted due to requesting emergency services. 5. What are the fiscal costs of the Surveillance Technology, including initial costs, ongoing maintenance and personnel costs, and source of funds? • There are no associated costs with RapidSOS technology as it is deployed by the State 911 Department as part of the State Next Generation 911 system. • There is no additional cost to the City or residents in utilizing the Emergency Profile created by RapidSOS.