a presentation for the Roundtable/Working Group City Council Meeting schedule for January 25, 2021

Cambridge Resident Survey September 2020

Key Findings • Core measures (performance of city  government, satisfaction with city government  interactions) have improved or remained steady; • Affordable housing is still the top problem, with  COVID‐19 now second on the list; • More than four in five residents (81%) assign  positive marks for the city’s handling of the  pandemic

3 What do you think is the single most important issue facing the City of  Cambridge today—the one that affects you and your family the most?  7% 5% 1% 1% 1% 2% 2% 2% 2% 3% 3% 4% 5% 7% 9% 17% 30% 0% 5% 10% 15% 20% 25% 30% 35% Don’t know/refused Other Police‐community relations Development/too many people/density Equality Health care Parking issues Bike Lane issues Taxes Race relations Government/politicians/elections Infrastructure/transportation issues Environment/climate change/global warming Jobs/economy Education/schools COVID‐19, Coronavirus, pandemic Affordable housing

4 Please rate the following on a scale of excellent, good, fair, or poor. 16% 22% 33% 42% 45% 47% 50% 50% 32% 42% 48% 44% 40% 42% 24% 20% 13% 8% 9% 11% 6% 4% 15% 3% 1% 1% 2% 6% 11% 9% 1% 2% 1% 0% 20% 40% 60% 80% 100% Overall performance of City government in Cambridge Cambridge as a place to retire Cambridge as a place to raise a child Overall quality of life in Cambridge Cambridge as a safe place to live Overall quality of your neighborhood Cambridge as a place to live Excellent Good Fair Poor (Don't know)

5 Overall performance of City government here in Cambridge 51% 51% 60% 62% 70% 67% 75% 73% 68% 63% 66% 31% 35% 29% 31% 24% 21% 19% 25% 24% 31% 28% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor

6 Overall quality of life in Cambridge  86% 85% 89% 86% 91% 92% 94% 89% 82% 87% 90% 13% 13% 10% 14% 8% 8% 6% 11% 18% 12% 9% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor

7 Now using the same scale of excellent, good, fair or poor, please rate  the following characteristics as they relate to Cambridge: 1% 4% 8% 11% 12% 12% 12% 17% 17% 18% 24% 28% 29% 29% 31% 34% 44% 10% 23% 33% 48% 41% 50% 55% 53% 47% 53% 40% 46% 60% 47% 46% 43% 49% 33% 36% 34% 27% 33% 22% 23% 20% 19% 25% 20% 15% 10% 19% 18% 19% 6% 50% 33% 19% 5% 10% 5% 3% 4% 6% 4% 5% 4% 1% 4% 3% 2% 1% 6% 4% 6% 9% 4% 11% 8% 6% 11% 1% 11% 7% 1% 2% 2% 0% 20% 40% 60% 80% 100% Access to affordable housing Ability to park when you travel around town Balance between new construction and preservation Economic development Ability to get around town by car Overall planning for the future of the community Ability to have a positive impact on the community Environmental planning & policy Ability to participate in government A sense of community Job opportunities Ability to get around town by bicycle Overall appearance Open space/Recreation opportunities Ability to get around town by public transportation A place welcoming to all races and cultures Ability to get around town on foot Excellent Good Fair Poor (Don't know)

8 In the last 12 months, about how many times, if ever, have you or  another household member done the following:  3% 15% 20% 34% 48% 1% 12% 13% 6% 19% 13% 42% 24% 14% 23% 23% 19% 14% 9% 6% 57% 10% 29% 37% 3% 2% 1% 2% 0% 20% 40% 60% 80% 100% Attended a City Council meeting in person or watched  it on TV or online Visited the city of Cambridge web site Used the Cambridge public libraries Ridden a bike in the City Visited a neighborhood or city park >26 times 13‐26 times 3‐12 times Once or twice Never Don't know/Refused

9 Times in the Last 12 Months: Used Cambridge public libraries 34% 36% 28% 31% 30% 25% 22% 26% 21% 26% 29% 13% 14% 11% 15% 13% 22% 9% 12% 10% 16% 14% 25% 23% 28% 27% 26% 24% 24% 24% 26% 22% 24% 27% 27% 32% 26% 31% 28% 45% 39% 42% 36% 33% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Never 1‐2 times 3‐12 times 13+

10 Times in the Last 12 Months: Visited a neighborhood or city park 11% 10% 10% 9% 7% 7% 7% 6% 3% 6% 3% 7% 12% 9% 10% 8% 12% 5% 9% 7% 6% 6% 30% 31% 26% 30% 32% 26% 27% 25% 21% 31% 23% 51% 46% 54% 50% 53% 53% 61% 59% 69% 57% 67% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Never 1‐2 times 3‐12 times 13+

11 Times in the Last 12 Months: Attended a City Council meeting in  person or watched it on TV or online 83% 77% 77% 78% 77% 76% 79% 80% 59% 64% 57% 12% 15% 15% 13% 12% 11% 13% 13% 18% 13% 23% 4% 6% 7% 8% 10% 10% 7% 7% 18% 18% 13% 1% 1% 1% 1% 1% 1% 1% 0% 6% 5% 4% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Never 1‐2 times 3‐12 times 13+

12 Times in the Last 12 Months: Visited the city of Cambridge website 67% 51% 40% 27% 24% 28% 23% 22% 18% 27% 10% 13% 20% 16% 18% 17% 21% 18% 16% 15% 18% 19% 15% 22% 31% 32% 35% 31% 37% 40% 41% 40% 42% 3% 6% 12% 22% 22% 17% 20% 20% 26% 15% 27% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Never 1‐2 times 3‐12 times 13+

13 What would you say is your primary method of conducting  business with the city 6% 2% 14% 12% 32% 31% 2% 5% 4% 4% 9% 13% 17% 47% 0 0.05 0.1 0.15 0.2 0.25 0.3 0.35 0.4 0.45 0.5 (Don’t know/Refused) (Have not conducted business with the City) By traditional mail By use of a mobile phone app By telephone By e‐mail In‐person By use of the city’s website 2020 2018

14 Now, I’d like to read you one final list dealing with various city services provided by Cambridge.  Using the scale of excellent, good, fair or poor, please rate each of these services: 11% 14% 16% 19% 21% 29% 30% 31% 36% 37% 53% 27% 44% 36% 44% 42% 51% 53% 51% 43% 51% 32% 8% 31% 10% 22% 11% 14% 13% 11% 4% 8% 5% 1% 8% 3% 5% 2% 4% 2% 1% 2% 53% 3% 35% 10% 24% 2% 2% 6% 16% 2% 10% 0% 20% 40% 60% 80% 100% Senior services Sidewalk maintainence Animal control Police Department services Schools and education Street cleaning and maintenance Public information Water/sewer services Fire Department services City parks and park maintenance Library services Excellent Good Fair Poor (Don't know)

15 Police Department Services 73% 75% 78% 76% 79% 76% 71% 77% 78% 81% 63% 17% 13% 12% 17% 17% 14% 18% 19% 17% 14% 27% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor

16 Fire Department Services 77% 80% 78% 82% 88% 77% 82% 93% 89% 88% 79% 3% 2% 3% 6% 3% 3% 2% 1% 3% 3% 4% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor

17 Library Services 75% 74% 77% 76% 77% 85% 88% 95% 91% 90% 85% 10% 4% 6% 8% 7% 3% 3% 1% 3% 3% 5% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor

18 Animal Control 59% 54% 61% 59% 63% 55% 68% 79% 59% 70% 52% 17% 16% 13% 18% 14% 15% 14% 10% 22% 12% 13% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor

19 City parks and park maintenance 78% 80% 82% 82% 84% 85% 87% 86% 79% 88% 88% 16% 14% 14% 15% 15% 12% 10% 13% 17% 9% 10% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor

20 Street cleaning and maintenance* 63% 61% 57% 55% 63% 68% 72% 64% 63% 71% 80% 35% 38% 42% 44% 36% 31% 28% 36% 37% 28% 18% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor * new wording in 2020

21 Senior Services 35% 35% 33% 36% 39% 45% 48% 62% 53% 45% 38% 10% 10% 9% 10% 7% 6% 11% 10% 19% 13% 9% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor

22 Sidewalk maintenance 53% 50% 50% 51% 54% 64% 66% 57% 55% 63% 58% 46% 47% 48% 46% 45% 35% 32% 42% 44% 35% 39% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor

23 Schools and Education 50% 48% 47% 45% 44% 57% 77% 74% 80% 78% 63% 20% 23% 29% 34% 33% 19% 11% 18% 14% 10% 13% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor

24 Water/sewer services 76% 71% 73% 77% 74% 74% 88% 88% 86% 87% 82% 18% 19% 18% 15% 18% 13% 7% 9% 8% 8% 12% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor

25 Public Information 68% 67% 72% 77% 75% 78% 77% 83% 79% 76% 83% 26% 24% 20% 16% 17% 15% 16% 15% 19% 21% 15% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Excellent/Good Fair/Poor

26 How would you rate your overall experience when interacting  with city government? 8% 11% 9% 9% 8% 9% 9% 10% 11% 5% 7% 46% 38% 34% 36% 37% 26% 29% 38% 35% 33% 30% 37% 35% 46% 47% 49% 53% 55% 50% 53% 55% 60% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Dissatisfied (1‐2) Neither satisfied nor dissatisfied (3) Satisfied (4‐5) Mean 3.76

27 Rate the way the City of Cambridge has handled the COVID‐19 pandemic. 4% 3% 12% 43% 38% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% (Don't know) Poor Fair Good Excellent

28 Rate how the City of Cambridge has performed during the COVID‐19 pandemic on  each of the following  12% 13% 21% 25% 26% 27% 30% 37% 40% 25% 53% 31% 49% 46% 49% 47% 13% 9% 11% 19% 9% 12% 13% 10% 4% 1% 1% 6% 3% 1% 2% 2% 30% 52% 13% 19% 12% 14% 6% 4% 0% 20% 40% 60% 80% 100% Educational Services Senior Citizen services Public Safety services (Police and Fire) COVID‐19 Testing Services Online/virtual City Services Public Health services Public Information Services Trash collection and recycling Excellent Good Fair Poor (Don't know)

29 Loss of employment income since mid‐March of this year—about the  time when the COVID‐19 “lockdown” began 32% 68% Yes No

30 How closely would you say you follow public health updates and  recommendations on COVID‐19 3% 2% 3% 19% 73% 0% 10% 20% 30% 40% 50% 60% 70% 80% (Don't know) Not at all Hardly any Some A lot

31 Which one source do you trust the most for public health  information on COVID‐19 3% 5% 26% 24% 38% 4% 0% 5% 10% 15% 20% 25% 30% 35% 40% (Don't know) (Distrust all equally) (City and State equally) City government State government Federal government

32 Would you agree or disagree with the following statement:  I’ve wanted to conduct city business after regular business hours but I couldn’t because  city offices closed before I could get to them. 31% 36% 43% 45% 44% 35% 39% 47% 34% 46% 49% 50% 42% 40% 42% 41% 45% 47% 50% 53% 43% 32% 0% 20% 40% 60% 80% 100% Nov 2000 Oct 2002 Oct 2004 Sep 2006 Sep 2008 Sep 2010 Sep 2012 Sep 2014 Sep 2016 Sep 2018 Sep 2020 Disagree Agree

33 What are the two or three issues you would recommend that city  government focus more attention on 6% 10% 2% 3% 4% 4% 5% 5% 7% 8% 9% 10% 10% 10% 11% 15% 16% 18% 37% 0% 5% 10% 15% 20% 25% 30% 35% 40% Don't know Other Parks/Recreation/Green Space Taxes Development issues Health care issues Government/Transparency/Co Parking Race issues Social issues Police issues Environment/Climate change Bike issues Homelessness Economy/Jobs Education/Schools COVID‐19 pandemic Infrastructure Affordable housing

34 Children under 18 school type 2% 77% 2% 2% 2% 15% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% (Refused) No, no school age children Yes, (refused) Yes, (any mixture of schools) Yes, private Yes, public

35 Demographics 2% 13% 10% 10% 18% 30% 17% 48% 52% 0% 10% 20% 30% 40% 50% 60% (Refused) 65+ 56‐64 46‐55 36‐45 26‐35 18‐25 Male Female What is your gender identity?  In which of the following  categories is your age? 

36 Where do you get most of your information about Cambridge‐related issues 3% 1% 1% 3% 5% 7% 9% 17% 20% 33% 0% 5% 10% 15% 20% 25% 30% 35% (Don’t know) (Other) Next Door Platform Radio Word of mouth Television Newspapers City Newsletters or Daily Email Update Social media sites Websites

37 Demographics 2% 1% 1% 11% 16% 29% 40% 2% 6% 10% 13% 16% 17% 23% 9% 3% 0% 10% 20% 30% 40% 50% (Other) Taxi Rideshare/Uber/Lyft Public Transportation (the “T”) Bicycle Walking Car (Don't know) (All my life) (Over 30 years) (20.1‐30 years) (10.1‐20 years) (5.1‐10 years) (2.1‐5 years) (1.1‐2 years) (Less than 1 year) How many years have you lived  in Cambridge? What is your primary method of  getting around Cambridge?

38 Demographics 4% 6% 2% 3% 4% 5% 6% 7% 7% 9% 10% 11% 11% 15% 0% 5% 10% 15% 20% (Don’t know/Not sure/Refused) (Other) Riverside Kendall Sq. Agassiz Wellington/Harrington Mid‐Cambridge The Port Cambridgeport East Cambridge Central Sq. Porter Sq. West Cambridge North Cambridge Which one of the following best  describes the neighborhood of  Cambridge you live in? 

39 Demographics 15% 35% 11% 12% 10% 7% 5% 3% 2% 3% 5% 6% 6% 10% 70% 2% 2% 60% 36% 0% 20% 40% 60% 80% (Refused/Don't know) $125,000 and over $100,000‐$124,999 $75‐99,999 $50‐74,999 $35‐49,999 $20‐34,999 $12‐19,999 $0‐11,999 (Refused) Hispanic, Latino, or Spanish origin Asian or Pacific Islander Multi‐racial, multi‐ethnic background Black or African‐American White, Non‐Hispanic (Refused) (Other) Rent Own Do you own or rent your home? Income Ethnicity