Cambridge Housing Authority elevator service needs

How it started

Submitted by Louis A. DePasquale, City Manager — his response to the Council’s order about Cambridge Housing Authority elevator service needs (AR 16-109).

What happened

📨 Response received — the City Manager's report came back and was entered into the record. (Placed on file · Jan 30, 2017)

What’s next

🚪 End of the line — the request is closed.

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Placed on fileJan 30, 2017

Referred for reportAR 2016-109Dec 19, 2016

Administration answeredCMA 2017-24Jan 30, 2017 · answered in 42 days

The item's path through the council — every recorded step. How the request pipeline works

The document Agenda item attachment · 4 pages

🏛 View city website 📄 Download original PDF

This memorandum provides a response to the City Council’s inquiry regarding the response time to elevator service needs at Cambridge Housing Authority’s Elderly High- Rise Developments with specific information on recent service issues at Manning Apartments. The specific equipment issue plaguing one elevator Manning Apartments during the period December 12 and December 27 has been fully resolved and the elevator has been working without incident since December 27.

General Response Times for Elevator Service Calls

CHA has 24 hour/7 day a week/365 day contract with United Elevators Company, a firm based in Weymouth, MA, to provide routine, preventative and emergency service to all the elevators in CHA’s portfolio. The contract has specific response time parameters including:

1. In response to passenger entrapments the firm is to be on-site one-half (1/2) hour during regular working hours and within one (1) hour during overtime periods.

2. For out-of-service elevators calls, the firm is to be on site within ninety (90) minutes.

3. For non-essential system malfunctions that do not constitute an operational or other safety condition, the firm is to be on-site during normal working hours of regular working days within four (4) hours of the request for service.

4. In the event that the out-of-service situation leaves no elevator in the building running, the performance time for service is #1 as noted above.

The CHA closely monitors the firm’s performance, receiving service tickets from every visit, and monthly reports and verifies the firm meets the performance standards in the contract.

Summary of Service Time at Various Elderly Sites

In response to the City Council Order, we reviewed the service records for the past six months. The chart below details the service calls at our larger elderly developments, noting the monthly average and the average per elevator in the building.

Development

Total Calls over 6

Month Period

Average Monthly

Calls

Average Monthly

📊 From here the report is project tables and figures — which don’t survive text extraction faithfully. Read them in the original PDF.

↩ Answers awaiting report: Awaiting report 2016 · #109