A COMMUNICATION TRANSMITTED FROM YI-AN HUANG, CITY MANAGER, RELATIVE TO THE 2025 ANNUAL SURVEILLANCE REPORT CONCERNING CITY DEPARTMENTS’ USE OF SURVEILLANCE TECHNOLOGY OR SURVEILLANCE DATA

AgilityPRis also used to monitor coverage of the City of Cambridge and key topic areas of interest (i.e. sustainability, construction, transportation, and Visionzero) to compile reports to share with internal staff. • Social Media Monitoring - Sprout Social: Sprout Social is a software as a service (SaaS) that allows the City to coordinate the scheduling of social media posts, responding to messages, and evaluate the effectiveness of our social media efforts and strategy.

• Media Monitoring – AgiltyPR: This technology allows the City to respond to media reports regarding the City of Cambridge in a timely and appropriate manner and ensure the City’s brand is appropriately represented. The platform allows us to measure the impact of our media outreach efforts and adjust strategy to improve coverage. The tool provides us with access to journalist and media outlet contacts from across the nation.

The tool centralizes communication efforts that takes place by communications staff integrated throughout various city departments. It allows for centralized monitoring and coordination of citywide efforts. • Social Media Monitoring – Sprout Social: This tool allows City departments to better responsiveness to our followers. Not all departments have migrated into the tool yet but will in the coming years.

The advantage of this tool is that all our social platforms can be accessed within one account, that is secured by various permission levels. It allows for quick access and control of City social media accounts during an emergency situation and provides a way for the city to coordinate the dissemination of information to the public.

• AgilityPR: Costs covered by annual subscription cost, which is paid centrally via the OOM account within the City’s Public Information Office annual budget.

• Sprout Social: Costs covered by annual subscription cost, which is paid centrally via the OOM account within the City’s Public Information Office annual budget.

• Cambridge Arts is not aware of any marginalization as an impact to this usage. 2. CITY OF CAMBRIDGE ANNUAL SURVEILLANCE REPORT

Community Development

Melissa Peters

02/24/2026

Media Monitoring - AgilityPR

Social Media Monitoring - Sprout Social

• Media Monitoring - Agility PR: Agility PR is a software as a service (SaaS) company based on keyword search terms. The platform provides access to a media influencers (media contacts) database, and is used to distribute city media releases. Agility PR is also used to monitor coverage of the City of Cambridge and key topic areas of interest (i.e. sustainability, construction, transportation, and Visionzero) to compile weekly reports to share with internal staff.

• Social Media Monitoring - Sprout Social): Sprout Social is a software as a service (SaaS) that allows the City to coordinate the scheduling of social media posts, responding

Sprout Social has helped CDD to effectively manage requests coming in from the public via social media and to schedule our posts in one location instead of logging into each platform separately; combined these activities reflect dozens of actions each month.

• CDD uses the City-wide subscription via access provided by the City’s Communications Director. Annual subscription costs are paid centrally via the OOM account within the City’s Public Information Office annual budget.

• CDD is not aware of any disproportionate impact.

4. CITY OF CAMBRIDGE ANNUAL SURVEILLANCE REPORT

Community Safety

Marie Mathieu

Surveillance Technology: Operations/Case Management Software - Microsoft Forms,

Microsoft Excel, Julota

Microsoft Forms, Microsoft Excel

Upon launch of 911 Response operations in July 2024, the Community Safety Department (CSD) used Microsoft Forms and Microsoft Excel applications as an interim method to collect and store information about the services and interventions provided by the CARE (Community Assistance, Engagement and Response) Team. For each encounter, the CARE Team collected and recorded basic demographic data, service needs identified by community members, referrals made, and any follow up plans.

Additionally, the CARE Team used Microsoft Forms and Microsoft Excel for case management support to keep track of ongoing services provided and where responders made referrals. This software served as interim data collection software until June 2025, while the case management software was procured, developed, and implemented.

Julota Upon the implementation of Julota, the new case management software, the Microsoft collection was discontinued and data was transferred to the Julota system.

As of July 2025, the CSD has utilized Julota entirely for the same purposes as stated above, leveraging a technology used by similar alternative response programs across the country to enter, monitor, and securely manage data entered related to crisis response and follow-up care.

Not without written consent from the community member

None to our knowledge

Yes

Julota cost - $37,040

8. Are any communities disproportionately impacted by Surveillance Technology 4. CITY OF CAMBRIDGE ANNUAL SURVEILLANCE REPORT

Human Service Programs

Joseph Corazzini

02/12/2026 • IP Address Collection Platforms • Media Monitoring - Agility PR

• IP Address Collection Platforms (Drupal Community – Drupal 10Apache Software

Foundation; Apache HTTP Server; Oomph LLC – Find It Cambridge website software):

Drupal Apache Software/Server by Drupal/Oomph is the platform on which the Find It Cambridge website is built and housed on. A feature of this platform is the ability to log the IP addresses of those who visit the website.

Media Monitoring – Agility PR Solutions: AgilityPR is a software as a service (SaaS) company that monitors the City’s media coverage . The platform provides access to a media contacts database and is used to distribute department media releases. Agility PR is also used to monitor print and digital media coverage about the City of Cambridge, including key topic areas of interest to support strategic media outreach. This software is managed by the Communications Department.

• Social Media Monitoring – Sprout Social: Sprout Social is a software as a service (SaaS) that the department uses to schedule social media department and City channels and monitor engagement analytics. This software is managed by the Communications Department and supports a more coordinated and strategic citywide social media strategy.